Privacy Policy.
How The Pooch Pit handles your information — in plain English.
Last updated: June 20, 2026
The Pooch Pit ("we," "us," or "our") respects your privacy. This policy explains what we collect when you use this website or book an appointment, how we use it, and the choices you have. By using the site, you agree to this policy.
Information we collect
When you request an appointment, you provide:
- Your contact details — name, email address, and phone number.
- Your pet's details — name, species, breed, weight, and any notes you choose to share (such as coat condition, behaviour, or health needs).
- Appointment details — the service, date, and time you request.
If you pay a deposit, payment is processed by our payment provider. We do not see or store your full card number — that information is handled directly by the processor.
How we use your information
- To review, confirm, and manage your appointment.
- To contact you about your request, booking, or deposit.
- To prepare for your pet's visit and provide our services.
- To keep records of past appointments and basic business needs.
We do not sell your personal information, and we don't send marketing emails unless you've asked us to.
How we share information
We only share information with service providers that help us run the business — for example, our payment processor (to take deposits) and our email provider (to send you confirmations). These providers may only use your information to perform services for us. We may also disclose information if required by law.
Photos of your pet
We may photograph your pet and share before-and-after photos on our website or social media. These photos feature pets, not personal details about you. If you'd prefer we don't share photos of your pet, just let us know and we'll respect that.
Cookies
The public site doesn't use advertising or tracking cookies. A single secure cookie is used only to keep staff logged in to the private management dashboard.
Data retention
We keep appointment and contact records for as long as needed to run the business and meet any legal or accounting requirements, then delete or anonymise them.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you. To make a request, email [email protected]. We'll respond as promptly as we reasonably can.
Children
This site is intended for adults booking grooming services. We don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the "last updated" date above.
Contact us
Questions about your privacy? Email [email protected].