Terms of Service.
The ground rules for booking with The Pooch Pit.
Last updated 2026-10-11
These Terms of Service (“Terms”) apply when you use this website and when you book pet care with The Pooch Pit (“we,” “us,” or “our”). By requesting an appointment, you agree to these Terms.
Using this website
You don’t need an account to book. The links in our emails (to manage your appointment, pay, or add it to your calendar) are private to your appointment: anyone who has one can see and cancel that appointment, so please don’t share them. The staff login is for The Pooch Pit only.
Please use the site for its intended purpose. Don’t send false booking requests, try to reach parts of the site or other people’s appointments that you are not meant to, or interfere with how the site works.
Appointments are requests
Submitting the booking form sends a request, not a confirmed appointment. We review each request and email you to approve or decline it. Your appointment is confirmed once we approve it and your deposit is received. We may decline or reschedule requests at our discretion.
Our booking policies
These policies are part of these Terms. They are also shown on our Services page, and you confirm you have read them when you send a request.
- 24-hour cancellation. Please give at least 24 hours' notice to cancel or reschedule. Late cancellations may forfeit the deposit.
- $25 deposit. A $25 deposit secures your appointment once it's approved. It's applied toward your total on the day.
- Rabies vaccine (dogs & cats). Proof of a current rabies vaccination is required for dogs and cats, where applicable.
- Arrive on time. Arriving more than 15 minutes late may result in a reschedule and forfeit of the deposit.
- Matting fees apply. Heavily matted coats take extra time and care. De-matting fees are added based on condition.
- Pricing varies. Final pricing depends on species, coat condition, matting, behaviour and the handling your pet needs.
Deposit and payment
- Once we approve your request, we email you a link to pay a $25 deposit (the amount shown when you request). It is applied toward your total.
- Listed prices are starting estimates. After the service we set the final total, which depends on your pet’s size, coat condition, matting, behaviour and the time the work takes. We’ll always discuss any change before going ahead.
- A paid deposit is credited against the final total. You pay the rest either online, through a link we email you, or in person. Paying online, you can add an optional tip.
- Online payments are in US dollars and are taken by card on Stripe’s secure checkout page. You are charged only when you complete that checkout.
Cancellations and refunds
You can cancel an appointment with the link in your emails, or by contacting us. Cancelling online tells us straight away and frees the time. Whether a deposit is kept or returned follows the cancellation and late-arrival policies above. Cancelling does not trigger a refund automatically: if a refund is due, we arrange it with you directly.
Your pet’s health & behaviour
- Please tell us about any health conditions, allergies, injuries, or behavioural concerns when booking.
- For the safety of your pet and our groomer, we may stop or adjust a groom, or decline service, if a pet is in distress, aggressive, or unwell.
- Severely matted coats can hide skin issues and may require shaving; grooming such coats carries inherent risks that you accept by booking.
Photos
We may take photos of your pet and use them on our website and social media. Let us know if you’d prefer we don’t.
Reviews
Anyone can send us a review through the site. Please keep it honest and about your own experience, and don’t include anything unlawful, abusive or hateful, advertising, or other people’s personal details. We read every review before it appears and may decline or remove any review. By sending one, you allow us to show it on this site with the name, pet’s name and rating you gave.
Our content
The text, photos and logo on this site belong to The Pooch Pit or are used with permission. Please don’t copy them for commercial use without asking us first.
Liability
We take great care with every pet. To the fullest extent permitted by law, our liability is limited to the cost of the service provided. This website is provided “as is,” and we don’t promise that it will always be available or free of errors. Nothing in these Terms limits liability that cannot be limited by law.
Governing law
These Terms are governed by the laws of the State of Washington.
Changes to these Terms
We may update these Terms. The current version is always the one on this page, and the “last updated” date above shows when it last changed.
Contact us
Questions about these Terms? Email [email protected] or call (360) 852-1157.